Refund and Cancellation Policy
At Pinni Wala, we prepare every order with care using fresh and organic ingredients. Since our products are perishable food items, we follow a strict cancellation and refund policy.
Order Cancellation
- Cancellations are only accepted within 2 hours of placing the order, provided the order has not been dispatched.
- Once the order is shipped, cancellation requests cannot be entertained.
Refunds / Replacement
- Refunds or replacements are only offered if:
- You receive a wrong item
- The product is damaged during transit
- The quality of the product is found to be compromised
Issues must be reported to our Customer Service team within 24 hours of delivery, along with clear pictures of the product.
Refund Process
- Once approved, refunds will be initiated to your original payment method within 5–7 business days.
Important Note
- As laddus are perishable, refunds will not be issued for reasons like personal taste preference or delayed reporting beyond 24 hours.
